1. All sales are final. No request for cancellations, changes or refunds is accepted.
2. If your tickets are to be mailed, you should receive them within a reasonable amount of time, generally 7 to 10 days. If you do not, please contact Billy Bob's Texas Tickets - no later than by 5pm on the day of for a weekday performance or 4pm on a Saturday for a Saturday or Sunday performance to insure proper Billy Bob's Texas Tickets attention.
3. 3. If your tickets are to be "held at will call", you may pick your tickets up anytime during box office hours. Please call the venue for hours of operation. If you wait to pick your tickets up the night of the event, it is advisable to arrive early to allow time for parking and to avoid long lines. A recommended time of arrival is 8:00PM for concerts.
4. You must have the credit card you used for the purchase with you for identification. If someone else is picking up the tickets, either that same credit card or a photocopy of it with an authorization note from you must be presented. It would also be helpful to have with you a copy of your order confirmation and the confirmation number.
5. In the event that a performance is either cancelled or postponed, Billy Bob's Texas Tickets will make every effort to contact every patron via e-mail, time permitting.
6. While Billy Bob's Texas Tickets regrets the inconvenience caused by these circumstances, Billy Bob's Texas Tickets cannot be held responsible for any cost or damage such postponement or cancellation may incur. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the events' organizers and venue operators, Billy Bob's Texas Tickets cannot be held responsible or liable for injuries, loss or damages incurred by patrons while attending these events.
7. All patrons purchasing from Billy Bob's Texas Tickets must do so in the light of the above limitations.
8. Refunds on tickets purchased are made for a cancelled or postponed event only. When a ticket is refunded, certain processing fees may not be refunded.
9.. We reserve the right to change these terms at any time, effective immediately upon posting on the site. Please check this page of the site periodically for such changes.